Refund Policy
At Cisi Enterprise, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Timeframe: You have 30 calendar days from the date you received your item to return it.
2. Refunds
- Process: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- Conditions: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
3. Non-Returnable Items
- Gift cards
- Health and personal care items
4. Late or Missing Refunds
- If you haven’t received a refund, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at info@cisienterprice.com.
5. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same one, send us an email at [customer service email] and send your item to: 255 South Orange Avenue, 104, Orlando Florida 32801-0000, United States.
6. Shipping
- Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
-Tracking: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our refund policy, please contact us at:
Email: info@cisienterprice.com
Cisi Enterprise reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.
